Return & Refund
Return & Refund Policy
Thank you for shopping at www.tlwig.com.
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your item, you can return it within 15 days of receiving your order. To qualify for a return, the item must be unworn, unwashed, and in the same condition as when you received it, including the original packaging.
Please contact us at [email protected] to start the return process.
Refunds
Once we receive your returned item, we will inspect it and notify you of the refund approval. The refund will be processed to the original form of payment, and you will receive the credit according to your payment provider’s policies.
Exchanges
To exchange an item, please follow the return process and then request an exchange.
Cancellations
You can cancel your order within 24 hours of payment for a full refund. After 24 hours, a partial refund will apply based on the time passed since payment. Once the item is shipped, cancellation is not possible.
Shipping Costs
You are responsible for shipping costs when returning an item. Shipping fees are non-refundable.
Contact Us
If you have any questions or need assistance, feel free to contact us at [email protected].
